General Disclaimer

The terms of this disclaimer (hereinafter referred to as "Disclaimer") apply to this website of the Transport Authority with its principal place of business located at 119 Maxfield Ave, Kingston 10, Jamaica. Please read this Disclaimer carefully.

By accessing this website and/or using the information provided on or via this website, you agree to be bound by this Disclaimer. If you do not agree to the terms discussed here, you are not allowed to use this web site. In the event of any conflict between the terms and conditions of specific products and services and this Disclaimer, the conditions specific to such products and services shall prevail.

Use of Website

The information provided on or via this website should not be used as a substitute for any form of advice. Decisions based on this information are for your own account and risk.

Although the Transport Authority attempts to provide accurate, complete and up-to-date information, some information may be incorrect or outdated. Therefore, the Transport Authority makes no warranties or representations, expressed or implied, as to whether the information provided on or via this website is accurate, complete or up-to-date. Thus, the Transport Authority assumes no responsibility for the accuracy of information on this website.

Material on this site is provided "as is" and does not constitute a warranty of any kind, either expressed or implied. The Transport Authority disclaims all warranties, expressed or implied. This includes, but is not limited to, implied warranties or merchantability, fitness for a particular purpose, and non-infringement. It also includes any expressed or implied warranties arising from any course of dealing, usage, or trade practice.

The Transport Authority may change the information on the website, or the products mentioned, at any time without notice.

The Transport Authority controls and maintains this website from Jamaica and makes no representation that the information provided on or via this website is appropriate or available for use in other locations. If you use this website from other locations, you are responsible for compliance with the applicable local laws.

The Transport Authority does not represent or warrant that this website functions without error or interruption.

Use of this website that may hinder the use of other internet users, that can endanger/jeopardize the functioning of this website and/or affect the information provided on or via this website or the underlying software, is not permitted.

Intellectual Property

The Transport Authority, or the relevant owner, retains all rights (including copyrights, trademarks, patents as well as any other intellectual property right) in relation to all information provided on or via this website (including all texts, graphics and logos). You may not copy, download, publish, store, distribute or reproduce any of the information contained on this website in any form without theprior written consent of the Transport Authority or the appropriate consent of the owner. However, you may print out and/or download information contained on this website as long as:

  • The material is not to be used for commercial gain
  • Copies of any material include the Transport Authority copyright notice

Links to the Transport Authority website are not permitted without the prior written consent of the Transport Authority.

Third Party Information, Products and Services

This website may contain references to products and services supplied by third parties or links to third parties' websites. Such links are not an endorsement by the Transport Authority of any products or services provided on or via such websites.

Online Communication

Messages that you send to the Transport Authority by email may not be secure. The Transport Authority recommends that you do not send any confidential information to the Transport Authority by email. If you choose to send any messages to the Transport Authority via email, you accept the risk that they may be intercepted, misused and modified by a third party.

Privacy Protection

The Transport Authority is committed to respecting users' privacy and security. Please see our Privacy Policy section for further information.

Exclusion of Liability

Neither the Transport Authority nor any of its agents or subcontractors or affiliated departments shall be liable for any direct, indirect, special, incidental, consequential, punitive, or exemplary damages, including but not limited to financial losses, lost profits, including but not limited to:

  • Any defects, viruses, or other malfunctions caused to any equipment and other software in connection with access to or use of this website
  • The information provided on or via this website; the use, or the inability to use, the material on this website
  • The interception, modification or misuse of information transmitted to the Transport Authority or transmitted to you
  • The functioning or non-availability of this website
  • The misuse of this website
  • The loss of data
  • Downloading or use of any software made available by this website
  • Claims of third parties in connection with the use of this web site

The exclusion of liability is also made for the benefit of employees of the Transport Authority


Any clause heading used herein is for convenience only and shall not in any way affect the interpretation of these terms and conditions.

Should any clause or part of it be held to be invalid because it contravenes any applicable legal provisions, all other terms of any such clause or part of a clause shall remain in full force and effect.

Applicable Law

This website and its Disclaimer shall be governed by and construed in accordance with the laws of Jamaica. All disputes arising out of or in connection with this Disclaimer shall be submitted to the exclusive jurisdiction of the courts of Jamaica. For all herein expressly not provided for, the provisions of Jamaican law are in force.


The Transport Authority reserves the right to change the information provided on or via this website, including the terms of this Disclaimer, at any time and without notice. It is recommended that you review the information provided on or via this website, including the terms of this Disclaimer, periodically for any changes.

Links to External Websites

It is our policy to obtain permission to link to other websites. We are not responsible for the content or reliability of the linked websites. Listing should not be taken as endorsement of any kind. We cannot guarantee that these links will work all the time and we have no control over the availability of linked pages.

Virus Protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and the Transport Authority when you commenced using the website or when a contract for the payment of taxes by you to us was formed.

Credit Card Fraud

Credit card fraud and misuse is a growing problem. If anyone else has access to your credit cards and uses them to pay any fees, duties or taxes in your name and address, with or without your permission, you are responsible.

We work against credit card fraud, and we try to protect our customers in every way possible. The Transport Authority does not condone credit fraud, but we will however not be liable for any losses suffered by clients due to credit card misuse or fraud.

Accessibility Policy

This site adheres to an accessibility policy that is consistent with the World Wide Web Consortium's (W3C's) Web Accessibility Initiative (W3C-WAI) guidelines and, at a minimum, meets Priority One accessibility standards.

This site is designed for view in most internet browsers and browser versions in order to reach the widest audience possible. Site pages have been tested in popular screen readers to help assure accessibility.

Return Policy

In this policy, the following terms shall have the following meaning except where the policy otherwise requires:

  • Applications: These are completed forms requesting copies for certificates. Applications are submitted online via the TA website or at any of the TA offices island-wide
  • Products: All articles, commodities, goods produced by the Transport Authority

If you're not completely satisfied with the products you received, take it back to us and speak to a customer service agent in this regard. We will make a check of our records to determine the validity of the information printed on your product. If the error was made as a result of our negligence then we will make the corrections at no cost to the customer. If the TA is not at fault, then the customer will be advised on how best to have the error corrected.

If the product received is not what you requested, the TA will correct the error at no cost to the customer. If the products you received are damaged, the TA will conduct a thorough investigation. If it is determined that the damage is a result of our negligence, the product will be replaced at no cost to the customer. If it is determined otherwise, the TA will not be liable for the damage caused to the product.

To return a product to the TA, please take the receipt you received at the time payment was made as well as the product in question. To use the services described above, please visit any of our offices. To find the TA office nearest you, please call 888-991-5687.

Refund Policy

The Transport Authority (TA) has the following policy regarding the payment of refunds. The purpose of this policy is to explain to customers and staff when refunds of service fees and product fees will be made by the Agency and how they will be calculated. The TA may update this policy whenever it deems it fit and the details of which will be lodged at our website. In this policy, the following terms shall have the following meaning except where the policy otherwise requires:

  • Service Fees: These are fees paid per application in addition to the regular fees for preparation of licences.
  • Applications: These are completed forms requesting copies for certificates. Applications are submitted online via the TA website or at any of the TA offices island-wide.
  • Products: All articles, commodities and goods produced by the Transport Authority.
  • Full Refunds: The Transport Authority will issue full refunds of fees paid for applications only in special cases. You will receive a full refund of fees paid if the product you requested arrived damaged and after investigation it has been determined that the damage is as a result of TA's negligence.
  • Partial Refunds: You may receive a partial refund of the fees paid if you supplied accurate and complete information on your application form and the Transport Authority did not complete production of the licence.
  • Exceptional Circumstances: The TA will consider exceptional circumstances to those described above on a case by case basis on direct application to the Authentication, Verification and Identity Department.
  • Withdrawing Your Application: Persons who are no longer interested in getting a road licence after submitting their application may apply for a refund if the road licence has not been processed. These persons should write a letter addressed to the Transport Authority requesting a refund. This should be submitted with the original receipt received on payment of the application fee. Refund cheques will be made payable to the applicant.
  • Storage Fees Following a Dismissed Court Case: Persons whose vehicles are seized and have their cases dismissed in court may be entitled to a refund. These persons should write a letter addressed to the Transport Authority requesting a refund of their storage fees. This should be submitted along with a letter from the court indicating that the case has been dismissed and the original receipt for payment of the fees.

Privacy Policy

The Transport Authority (TA) is fully committed to privacy. Subsequently, this statement has been formulated to disclose our information gathering methodology as well as disseminating practices for this website. If you are submitting personal details, credit card numbers, or other information over the internet which you wish to remain private, please note that, while all attempts are made to secure information transmitted to this website, there is however, a possibility that information submitted maybe observed by a third party while in transit.

What This Privacy Policy Covers

This policy covers how the TA treats personal information that it collects and receives, including information related to your past use of TA's products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or telephone number, and that is not otherwise publicly available.


Our website has security measures in place to protect the loss, misuse, and alteration of the information under our control. Only certain employees will have access to the information you provide to the Transport Authority. They will have access only for data analysis and quality control purposes. The certification authority, Verisign, also certifies this site, therefore, our customers communicate securely using the Secure Sockets Layer (SSL-128bit) technology, the standard for secure communications on the web.

Information Collection and Use


When you visit this website, our server logs the following information which is provided by your browser for statistical purposes only

  • When you submit an application we ask for information such as your name, email address, birth date, gender, mailing address, occupation. Once you submit this data, you are not anonymous to us.
  • The TA collects information about your transactions.
  • The TA automatically receives and records information on our server logs from your browser, including your IP address, cookie information, and the page(s) you request.
  • The date and time of your visit, and the address of the pages accessed and the documents downloaded.
  • The type of browser and Operating System you are using.

All of this information we use only for statistical analysis or systems administration purposes. No attempt will be made to identify users or their browsing activities, except in the unlikely event of an investigation where a court demands the information.

Some pages of this internet website provide logon to restricted access areas. To logon to these services, users must contact the TA for details. These details will only be used for the purpose for which you have provided it.

Information Sharing and Disclosure

The TA as a Government Agency does not rent, sell, or share personal information about you with other people or non-affiliated companies, except to provide products or services you have requested, when we have your permission, or under the following circumstances:

  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or to defend ourselves against legal claims.
  • Under the guidelines of the Access to Information Act, July 2005.
  • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the TA's terms of use, or as otherwise required by law.
  • We transfer information about you if the TA is acquired by or merged with another company. In this event, the TA will notify you before information about you is transferred and becomes subject to a different privacy policy.

Changes to Privacy Policy

The TA may update this policy whenever it deems it fit and the details of which will be lodged at our website.

Transaction Policy

Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double check for security, look at the URL or location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders on this website. If for any reason you cannot access the secure server, please feel free to call or visit any of our four locations, our Customer Service Representatives will be happy to assist you.

We do our best to provide a safe and convenient online shopping experience. When you make a purchase on this website, we safeguard the integrity of your credit card information. If you're not comfortable shopping online and would prefer to make your payment at a Transport Authority office, just visit any of our four locations. Our Customer Service Representatives will be happy to assist you.

All payments are accepted in Jamaican dollars. Only credit cards are accepted for online payments.

Back to Top Arrow