Return Policy

In this policy, the following terms shall have the following meaning except where the policy otherwise requires:

• Applications: These are completed forms requesting copies for certificates. Applications are submitted online via the TA website or at any of the TA offices island-wide
• Products: All articles, commodities, goods produced by the Transport Authority

If you're not completely satisfied with the products you received, take it back to us and speak to a customer service agent in this regard. We will make a check of our records to determine the validity of the information printed on your product. If the error was made as a result of our negligence then we will make the corrections at no cost to the customer. If the TA is not at fault, then the customer will be advised on how best to have the error corrected.

If the product received is not what you requested, the TA will correct the error at no cost to the customer. If the products you received are damaged, the TA will conduct a thorough investigation. If it is determined that the damage is a result of our negligence, the product will be replaced at no cost to the customer. If it is determined otherwise, the TA will not be liable for the damage caused to the product.

To return a product to the TA, please take the receipt you received at the time payment was made as well as the product in question. To use the services described above, please visit any of our offices. To find the TA office nearest you, please call 888-991-5687.

Refund Policy

The Transport Authority (TA) has the following policy regarding the payment of refunds. The purpose of this policy is to explain to customers and staff when refunds of service fees and product fees will be made by the Agency and how they will be calculated. The TA may update this policy whenever it deems it fit and the details of which will be lodged at our website. In this policy, the following terms shall have the following meaning except where the policy otherwise requires:

• Service Fees: These are fees paid per application in addition to the regular fees for preparation of licences.
• Applications: These are completed forms requesting copies for certificates. Applications are submitted online via the TA website or at any of the TA offices island-wide.
• Products: All articles, commodities and goods produced by the Transport Authority.
• Full Refunds: The Transport Authority will issue full refunds of fees paid for applications only in special cases. You will receive a full refund of fees paid if the product you requested arrived damaged and after investigation it has been determined that the damage is as a result of TA's negligence.
• Partial Refunds: You may receive a partial refund of the fees paid if you supplied accurate and complete information on your application form and the Transport Authority did not complete production of the licence.
• Exceptional Circumstances: The TA will consider exceptional circumstances to those described above on a case by case basis on direct application to the Authentication, Verification and Identity Department.
• Withdrawing Your Application: Persons who are no longer interested in getting a road licence after submitting their application may apply for a refund if the road licence has not been processed. These persons should write a letter addressed to the Transport Authority requesting a refund. This should be submitted with the original receipt received on payment of the application fee. Refund cheques will be made payable to the applicant.
• Storage Fees Following a Dismissed Court Case: Persons whose vehicles are seized and have their cases dismissed in court may be entitled to a refund. These persons should write a letter addressed to the Transport Authority requesting a refund of their storage fees. This should be submitted along with a letter from the court indicating that the case has been dismissed and the original receipt for payment of the fees.

Privacy Policy

The Transport Authority (TA) is fully committed to privacy. Subsequently, this statement has been formulated to disclose our information gathering methodology as well as disseminating practices for this website. If you are submitting personal details, credit card numbers, or other information over the internet which you wish to remain private, please note that, while all attempts are made to secure information transmitted to this website, there is however, a possibility that information submitted maybe observed by a third party while in transit.

What This Privacy Policy Covers

This policy covers how the TA treats personal information that it collects and receives, including information related to your past use of TA's products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or telephone number, and that is not otherwise publicly available.

Security

Our website has security measures in place to protect the loss, misuse, and alteration of the information under our control. Only certain employees will have access to the information you provide to the Transport Authority. They will have access only for data analysis and quality control purposes. The certification authority, Verisign, also certifies this site, therefore, our customers communicate securely using the Secure Sockets Layer (SSL-128bit) technology, the standard for secure communications on the web.

Information Collection and Use

General

When you visit this website, our server logs the following information which is provided by your browser for statistical purposes only

• When you submit an application we ask for information such as your name, email address, birth date, gender, mailing address, occupation. Once you submit this data, you are not anonymous to us.
• The TA collects information about your transactions.
• The TA automatically receives and records information on our server logs from your browser, including your IP address, cookie information, and the page(s) you request.
• The date and time of your visit, and the address of the pages accessed and the documents downloaded.
• The type of browser and Operating System you are using.

All of this information we use only for statistical analysis or systems administration purposes. No attempt will be made to identify users or their browsing activities, except in the unlikely event of an investigation where a court demands the information.

Some pages of this internet website provide logon to restricted access areas. To logon to these services, users must contact the TA for details. These details will only be used for the purpose for which you have provided it.

Information Sharing and Disclosure

The TA as a Government Agency does not rent, sell, or share personal information about you with other people or non-affiliated companies, except to provide products or services you have requested, when we have your permission, or under the following circumstances:

• We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or to defend ourselves against legal claims.
• Under the guidelines of the Access to Information Act, July 2005.
• We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the TA's terms of use, or as otherwise required by law.
• We transfer information about you if the TA is acquired by or merged with another company. In this event, the TA will notify you before information about you is transferred and becomes subject to a different privacy policy.

Changes to Privacy Policy

The TA may update this policy whenever it deems it fit and the details of which will be lodged at our website.

Transaction Policy

Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double check for security, look at the URL or location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders on this website. If for any reason you cannot access the secure server, please feel free to call or visit any of our four locations, our Customer Service Representatives will be happy to assist you.

We do our best to provide a safe and convenient online shopping experience. When you make a purchase on this website, we safeguard the integrity of your credit card information. If you're not comfortable shopping online and would prefer to make your payment at a Transport Authority office, just visit any of our four locations. Our Customer Service Representatives will be happy to assist you.

All payments are accepted in Jamaican dollars. Only credit cards are accepted for online payments.